TERMS OF SERVICE

Effective Date: March 2, 2026
Last Updated: March 2, 2026

1. ACCEPTANCE OF TERMS

These Terms of Service (“Terms”) govern access to and use of all websites, booking portals, CRM systems, digital platforms, and services operated by City Lights Beauty + Experiential Agency LLC (“CLBA,” “Company,” “we,” “us,” or “our”).

By accessing, booking, purchasing, submitting information, or otherwise using CLBA Services, you agree to be legally bound by these Terms.

If you do not agree, you must discontinue use immediately.

2. ELIGIBILITY

You must be at least 18 years old to use our Services.

If under 18, use is permitted only with verified legal guardian consent.

We reserve the right to verify identity and eligibility at any time.

3. BOOKINGS, PAYMENTS & AGENCY POLICIES

All bookings are subject to:

Written service agreements

Retainer policies

Cancellation and rescheduling policies

Operational and staffing policies

All retainers are non-refundable unless otherwise required by law.

All payments are final.

Failure to remit payment by agreed deadlines may result in:

Immediate cancellation

Suspension of Services

Release of scheduled dates

Collection activity

You authorize CLBA to charge your selected payment method for agreed amounts.

Fraudulent chargebacks or payment disputes initiated in bad faith may result in legal recovery efforts including attorneys’ fees and collection costs.

4. INTELLECTUAL PROPERTY & PROPRIETARY INFORMATION

All content and materials provided by CLBA—including but not limited to:

Pricing structures

Proposals

Contracts

Creative concepts

Operational systems

Staffing structures

Brand assets

Marketing materials

Internal communications

— constitute proprietary business information.

Unauthorized acquisition, reproduction, distribution, disclosure, or use of proprietary information is strictly prohibited.

CLBA reserves the right to pursue civil remedies for misappropriation of proprietary business information.

5. FRAUD, IMPERSONATION & UNFAIR COMPETITIVE CONDUCT

You agree not to:

Impersonate a client, representative, vendor, or corporate entity to obtain pricing, contracts, operational data, or proprietary information.

Submit false inquiries for the purpose of competitive intelligence gathering.

Collect, distribute, publish, screenshot, forward, or share CLBA’s private communications, pricing, proposals, or business information without authorization.

Engage in coordinated disparagement, harassment, or reputational attacks.

Interfere with existing or prospective client relationships.

Encourage third parties to refrain from doing business with CLBA through false, misleading, or defamatory statements.

CLBA reserves all rights under Florida law relating to:

Fraud

Defamation

Business disparagement

Unfair competition

Tortious interference with business relationships

Violations may result in:

Immediate termination of access

Permanent ban from Services

Legal action

Claims for monetary damages

Injunctive relief

Recovery of attorneys’ fees and costs

6. USER CONDUCT

You agree not to:

Violate any law

Upload malicious software

Disrupt systems or operations

Attempt unauthorized access

Reverse engineer Services

Engage in abusive or threatening behavior

CLBA reserves the right to refuse or terminate service at its sole discretion for conduct deemed unsafe, disruptive, fraudulent, or harmful to the business or its personnel.

7. MEDIA & PUBLICITY

Unless otherwise agreed in writing:

CLBA may use photography or videography captured during services for portfolio, marketing, editorial, or promotional purposes.

Clients seeking confidentiality must provide written notice prior to service delivery.

8. INDEPENDENT CONTRACTORS

CLBA may engage independent contractors to perform services.

Contractors operate independently and are not employees.

CLBA is not liable for conduct outside the agreed scope of services.

9. FORCE MAJEURE

CLBA shall not be liable for failure or delay caused by events beyond reasonable control, including:

Natural disasters

Government actions

Travel disruptions

Venue closures

Illness

Power outages

Internet failures

In such events, services may be rescheduled at CLBA’s discretion.

10. DISCLAIMER OF WARRANTIES

Services are provided “as is” and “as available.”

CLBA makes no guarantees regarding uninterrupted access, specific aesthetic outcomes, third-party performance, or external conditions.

All implied warranties are disclaimed to the fullest extent permitted by law.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by Florida law:

CLBA shall not be liable for:

Indirect damages

Consequential damages

Lost profits

Reputational harm

Emotional distress

Third-party vendor failures

Venue-related damages

Total liability shall not exceed the total amount paid to CLBA within the twelve (12) months preceding the claim.

12. INDEMNIFICATION

You agree to indemnify and hold harmless CLBA and its officers, contractors, and affiliates from claims arising out of:

Your breach of these Terms

Your event or booking

Third-party claims related to your representations

Your misuse of proprietary information

13. DISPUTE RESOLUTION

These Terms are governed by the laws of the State of Florida.

All disputes shall be resolved exclusively through binding arbitration in Pinellas County, Florida, under the rules of the American Arbitration Association.

You waive:

The right to a jury trial

The right to participate in class actions or collective proceedings

14. ELECTRONIC CONSENT

Electronic signatures, digital agreements, and online submissions constitute legally binding consent.

15. SEVERABILITY

If any provision is deemed unenforceable, remaining provisions remain valid.

16. MODIFICATIONS

We may update these Terms at any time. Continued use constitutes acceptance of changes.

17. CONTACT

City Lights Beauty + Experiential Agency LLC
7901 4th Street North, Suite 300
St. Petersburg, FL 33702
Email: [email protected]
Phone: 813-945-6386
Website: https://citylightsmakeup.com