Frequently Ask Questions
Hours of Operation
Office / Call Center (EST):
Call Center Hours: Mon-Sat 9AM-5PM, Sun: Closed
Extended Hours:
Email / text support is available 7 days a week (with the exception of observed holidays). Please email [email protected] or text 813.945.6386 if outside our call center hours (for assistance as soon as possible)
Online Booking:
Book Securely Online 7 days a week, 24 hours a day. Appointments scheduled less than 24 hours in advance are not guaranteed.
Please email [email protected] or text 813.945.6386 for same day reservations.
Appointment Hours / Fees:
Appointments are available 7 days a week, 24 hours a day (with the exception of observed holidays)
Before / After Hours Appointment Fees Outside of 8am-7:30pm:
$100 per artist/stylist
Observed Holidays & Fees
Observed Holidays / Holiday appointment fees
City Lights Beauty Agency is available for client services 365 days a year, however, we do have the following hours / charges for observed holidays. Services need to be prepaid in full 24 hours prior to service date/time. Parking fees will be due upon completion of services (and paid directly to your artist)
Appointment Fees / Hours:
- New Years Day: $50/artist
- Valentines Day: $25/artist
- Easter: $25/artist
- 4th of July: $25/artist
- Halloween: No Fee (services available until 4PM)
- Thanksgiving: $75/artist
- Christmas Eve: $25/artist (services available until 4PM)
- Christmas Day: $75/artist
- New Years Eve: $50/artist (services available until 5PM)
Office Hours (PST):
- New Years Day: CLOSED
- Valentines Day: 8AM-8PM
- Easter: CLOSED
- 4th of July: CLOSED
- Halloween: 8AM-3PM
- Thanksgiving: CLOSED
- Christmas Eve: 8AM-3PM
- Christmas Day: CLOSED
- New Years Eve: 8AM-6PM
How do I book?
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We make booking easy and secure via our website. Click “Book Online” to view our service menu and book an appointment securely via our website
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We take a $50 retainer down, which is applied towards your services
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Remaining Balances are due upon completion (unless otherwise specified for larger groups / balances / special event dates)
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There is only (1) $50 retainer due per booking, whether you’re booking services just for yourself or a group
How do I know if my date and time is available?
At City Lights Beauty Agency, we operate as a talent agency representing a large team of professional artists. We encourage you to make your reservation online – as most date/time slots can be accommodated. However, in the event that your date/time is not available – you will be contacted by an agent with available time slots for your date.
Please note, we cannot guarantee availability for services scheduled within 24 hours. For urgent reservations, please contact us [email protected]
Can I book a last minute appointment?
You can book an appointment securely online (up to 24 hours prior to your date/time).
For same day / urgent appointments, please contact us [email protected] 813.945.6386
Ho do I provide hotel room numbers or location information?
For Clients Staying at Hotels:
- Upon check in to your hotel, please email us @ [email protected] with your hotel room information (and specific tower/elevator if applicable). If we have any questions, we will contact you via phone or email
- Prior to your scheduled appointment, please have your cell phone close to you. We will provide your cell phone number to your artist (s) that will be arriving for your appointment. Sometimes the artist (s) may need to contact you prior to your appointment, to meet them downstairs or at the selected elevator (if they are having trouble accessing your hotel room)
For Clients Staying at a Private Estate (with an address):
- Please email us at [email protected] if there is a gate code needed or you need to provide specific instructions with accessing your location/address
- Prior to your scheduled appointment, please have your cell phone close to you. We will provide your cell phone number to your artist (s) that will be arriving for your appointment. Sometimes the artist (s) may need to contact you prior to your appointment if they are having trouble accessing your location/address
Do you offer makeup classes?
Yes, we offer both group and one-on-one makeup classes that cater to all skill levels. Check our ‘Classes’ section for upcoming dates and details.
What safety measures do you implement regarding COVID-19?
Your safety is our priority. We adhere to strict sanitization protocols and follow all local health guidelines to ensure our clients’ well-being.